CUSTOMER SERVICE

CUSTOMER SERVICE

SHIPPING & DELIVERY

Orders are usually shipped within 1-3 working days from order placement. Exceptions are items to be ordered from the manufacturer, if not in stock. Normal delivery time to addresses in Europe is 5-7 business days after the purchase. The goods are sent by either FedEx, GLS or DAO365. All goods are supplied while stocks last.

Note: We reserve the right to correct price errors.

PRIVACY & SECURITY

This privacy policy sets out how uses and protects any information that you give when you use this website. Is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

For your first order, we need some important data from you such as the billing and delivery address. Your personal information is protected by your username and password. ZLCOPENHAGEN is committed to the complete privacy and security of your personal information. We utilize a number of encryption and security devices to make your shopping experience a safe and happy one. We utilize SSL (Secure Sockets Layer) technology to encrypt your information before it is sent over the internet.

RETURNS & REPLACEMENTS

You are always welcome to return products. You can return products 14 days after you have received your order. If you regret your purchase – then you have to return the product in the same condition as you received the product. All returns must be sent via FedEx, GLS, DAO365, registered mail, or any other delivery service that can track a package, and requires our signature upon delivery. Note that the customer is responsible for all shipping costs associated with exchanges unless we have sent an incorrect size, an incorrect or damaged item.

The refund will be transferred to your account within max. 7 days since the moment when we receive the product. It can take up to 14 days for the return parcel to be accepted and processed by our return stock. You have to pay the return freight for the products returned. It’s important that you fill out the return form together with the products you want to swap or else we are not able to change your products. It’s important that you write your name, the invoice number and that you want a refund.

ORDERING

We know that you hate spending too many hours behind the screen or struggling with a website that teases. Therefore we have created a page that is easy, simple and manageable.

When you want to buy an item, simply click on the desired item and click “Add Cart”. Continue until you have finished shopping. When you want to pay your order, simply click on the shopping cart. All of your items are now gathered there, inside the cart you can also increase the number of items or delete an item. Finally, click on the “Pay” button and fill in your card details and payment information.

PAYMENT, PRICING & PROMOTIONS

We accept the following payment methods: Visa, MasterCard, PayPal etc. We reserve the right to change prices continuously. The campaigns run throughout the month, however, we can not guarantee that all items will be available all the time. Prices are shown in € (EUR), Danish Krone (DKK), British Pound (GBP) and in US Dollar (USD).

All prices include Danish VAT of 25%.

VIEWING ORDERS

By logging in with your username and password, you can always see the past and current orders. If you have questions about your order, please do not hesitate to contact customer service. To change your current order, please contact customer service immediately because the order cannot be changed if it’s has been shipped.

UPDATING ACCOUNT INFORMATION

To update your account information, you must first log in. Then go to “My Account” and change the information you want. Remember to save the changes.

INTERNATIONAL SHIPPING

If you reside outside Denmark/ EU please contact us for more information on how the shipment will take place. We should also note that it is your own responsibility to examine the current provisions regarding the individual tariff rules. ZLCOPENHAGEN can not be held responsible for any additional duties or taxes that may be imposed by individual countries.

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