Welcome to ZLCOPENHAGEN. A Danish registered company since 2008, under .

Registered under The Danish Patent and Trademark Office.  All rights are reserved. When you are ready to proceed to checkout, click on ‘Proceed to Checkout’. Please have the bank or credit card details ready as well as the delivery address.

ZLCOPENHAGEN is approved with the Webshop Mærket.

Hey there!

Thank you for asking about a catalogue. I get how handy it can be to flip through pages and see everything laid out. The thing is, I’ve chosen not to create physical catalogues for ZLCOPENHAGEN. My collection is always growing, with new items added pretty much daily, and I wanted to find a way to keep things fresh and up-to-date without using tons of paper.

I totally understand the appeal of having a catalogue, but checking in on the website regularly really does give you the full picture of what’s new and exciting. It’s a small step I’m taking to be more eco-friendly, and I hope it’s one you’ll enjoy being part of.

If you ever need help finding something or have any questions, I’m just a message away. Let’s make every visit to ZLCOPENHAGEN an adventure, discovering new treasures together!

I WISH..

Ah, the million-dollar question! Do we have a real shop? Well, I wish I could say there’s a ZLCOPENHAGEN palace filled with all our goodies that you could wander through. But alas, my dreams of being a millionaire are just that – dreams! So, no lavish storefront exists because, honestly, I’m saving up for that yacht. (Kidding, maybe!)

We’re rocking the digital age and are 100% based online. It’s the savvy, save-the-dollars way of bringing you all the cool stuff without the fancy overheads. But hey, if you’re really keen to see our treasures in person, we can arrange a special sneak peek. Our showroom does open its doors by exclusive appointment. It’s like being invited to an elite club – very VIP, very us.

So, if you’re up for it, let’s make it happen! Just let me know, and we’ll roll out the virtual red carpet for you.

Looking forward to our exclusive rendezvous!

NO SHOP, JUST PERSONAL TOUCH

Peeking behind the curtain here: I’ve skipped the brick-and-mortar store to embrace the digital world full-on. Cutting out rent and utility costs means investing more in what sings to me (and hopefully to you too) – the people, stories, and frequently asked questions that bring each piece to life. No clutter, no hidden fees, just pure, unadulterated goodness and easy access for you.

Got a question, or just want to chat? I’m here for all your frequently asked questions and more. No need to wait for a special moment; drop me an email or send a WhatsApp message at (+45) 50156010. Reach me at (+45) 70707666 whenever you want. Can’t wait to hear from you and share more of our story together!

Cheers!

OH NO, SOLD OUT!

Ah, the dreaded “sold out” status – it’s like finally finding the perfect pair of jeans, only to discover they don’t have your size. I feel you. Sometimes, my products fly off the virtual shelves faster than I can say “restock.” If you’re eyeing something specific and it’s vanished, my customer service team is your go-to detective agency. They might have the inside scoop on when it’ll be back.

I’d love to promise everything will always be in stock, but my crystal ball is currently at the repair shop. The best trick up my sleeve? I recommend keeping an eagle eye on my site and signing up for my newsletter. It’s like getting a VIP backstage pass to all the new arrivals and secret comebacks. Plus, I try to make those emails as fun as reading the back of a cereal box on a Saturday morning. Don’t miss out!

DETAILS & OOPSIES

I pack each product page with tons of details—size, colour, you name it. But let’s be real: typos and tiny tech glitches can sneak in (I’m only human!). Striving for perfection, but sometimes my fingers get too jazzy on the keyboard.

Got a burning question or spotted a sneaky typo? My customer service heroes are here to help, correct my mistakes, and answer all your queries. Just drop them a line, or WhatsApp me at (0045) 50156010!

PRICE CHANGES: HERE’S THE DEAL

So, you snagged something awesome, and then—plot twist!—the price dropped. I totally get the bummer feeling that comes with that. But here’s the scoop: once a purchase is made, I can’t do the back-and-forth with refunds if prices take a dive later on. It’s like playing the stock market but with cool gear instead of shares. I’m all about keeping things fair and straightforward, so I stick to the price at the time of purchase. Thanks for understanding!

WAYS TO MAKE IT RAIN (PAYMENTS, THAT IS)

Ready to turn that cart into a haul? Here’s how you can sprinkle the cash or tap that plastic:

• Dankort (for those local vibes)
• VISA (classic, right?)
• MasterCard (another staple)
• Diners Club (feeling fancy?)
• VISA Electron (keeping it electron-ic)
• Maestro (for the maestros of shopping)
• American Express (don’t leave home without it)
• PayPal (for the internet money moguls)

Pick your fighter and let’s make it official. Shopping spree, here we come!

CHECKOUT 101: SECURE & SMOOTH

Paying with us? It’s like entering Fort Knox, but way easier and with more shopping satisfaction. You can trust Epay, Bambora, or PayPal to keep your details locked up tighter than a drum.

Here’s the lowdown for when you hit that exciting “Go to Checkout” moment:

1. Basket Recap: You’ll see what treasures you’ve gathered and how much the bounty totals up to.
2. Secure Server Time: We whisk you away to a super-secure spot. Here’s what you’ll need to spill (safely, of course):
   • Your Credit Card number (don’t worry, it’s between you and the screen)
   • Expiry date (because nothing lasts forever)
   • Those sneaky Control digits (the little numbers with big importance)

Miss a field? No sweat, but I won’t know you’ve done the deed, and the deal can’t be sealed.

Hit “Accept,” and voilà, the amount’s on hold. We only take it when your goodies are en route from ZLCOPENHAGEN. And when that package lands? You’ll get an invoice to make it all official.

SHIPPING

I’M ON IT, BUT I’M HUMAN TOO

Hey! When you order something from me, I get super excited and work fast to send it out in 1-3 days. But, just so you know, I’m just a person, not a machine. Sometimes life throws stuff my way, or I run into little roadblocks that might slow things down a bit. So, it’s quick, but there might be a little wait.

If you’re in Europe, expect your stuff in about 5-7 days after you buy it. I send things with FedEx, DAO365, or GLS, so it’s all good.

Stock can run low sometimes, but I’m always trying to fill it back up and get your order to you fast. And hey, if there’s a delay or something, it’s just me trying my best here.

Oh, and sometimes I might get a price wrong. I can fix that when it happens. Thanks for being cool about it and sticking with me!

SHIPPING DETAILS

At ZLCOPENHAGEN, I’ve got your shipping covered with BRING, DAO365 or GLS right here in Denmark, and FedEx for those of you in Europe, the USA, and beyond. And guess what? I’m throwing in free shipping on all orders over €65 / 500 DKK because you’re awesome. For Denmark its orders of over 400 DKK

Here’s the deal on shipping costs:

• Denmark: €4.5 / 37.5 DKK
• Europe & USA: €13.5 / 75 DKK
• Rest of the world: €22.5 / 150 DKK

Every package gets the VIP treatment: insured and trackable. You’ll get an email with a tracking number when your order hits the road. Tip: sometimes this email likes to sneak into your junk folder, so take a peek there too.

A LITTLE HELP FROM YOU

Now, let’s chat about the elephant in the room – rising costs. The world’s a bit wild right now, with inflation and all, so I’ve had to adjust prices a tad. But here’s a silver lining: hitting our free shipping minimum helps us both. You save on shipping, and it supports me in keeping things running smoothly.

I’m all about transparency and working together through these times. Thanks for understanding and for doing your bit to help keep our community strong and stylish!

You might have to pay customs if your order is delivered outside the EU. The tariffs you have to pay are different for each country. So if you have doubts then contact your local customs office.

No we can’t. We only deliver directly to your address using either FedEx, GLS or DAO365.

Only if we have not packed your order. We pack all day so we need your change as soon as possible so we are able to change your order. Call us or email us as soon as possible.

FedEx, DAO365 or GLS will place a note in your letterbox/text message, and you can afterward pick it up at your local postal office/store. We recommend that you put in your work address where there will always be someone to receive it.

To change your address of an already shipped order you have to write to customer service – remember to have your order number and the necessary changes ready. Our customer service will get back to you if it’s possible to make the change.

Unfortunately it’s not possible to add a card or personal wishes to your order.

Orders sent as parcels will have a track-and-trace number which you can look up at:

www.gls-group.eu

www.fedex.com

www.dao.as/

It might take 36 hours before the parcel is registered.

No it’s not possible to come to our office to return or swap a product. If you want to swap a product we deliver the swapped product to your home address. It’s important that you fill out the return form together with the products you want to swap or else we are not able to change your products.

You are always welcome to return products. You can return products 30 days after you have received your order. If you regret your purchase – then you have to return the product in the same condition as you received the product. The refund will be transferred to your account within max. 7-14 days since the moment when we receive the product. It can take up to 7-14 days for the return parcel to be accepted and processed by our return stock. You have to pay the return freight for the products returned. It’s important that you write your name, the invoice number and that you want a refund.

ZLCOPENHAGEN checks all products for their quality before shipment. However, should there any way be faults in the products then you should return the product as soon as possible?

You have to write you name, invoice number and what is the fault with the product when it’s returned. A faulty product will be replaced in 7-14 days from when we have received the product. If we don’t have a replacement then we will refund you money in maximum 14 days from we have received the faulty product. We apply the EU purchase treaty where you have 2 year right to return faulty products. In any case your freight cost will be refunded. Faulty products needs to be returned to:

ZLCOPENHAGEN

Godthaabsvaenget 9, 2th

2000 Frederiksberg, Denmark

Unfortunately, errors occur. If you have received your order and there’s missing a product, please contact us at customer service and please include your order number. We will then investigate.

Unfortunately, mistakes happen. If you believe that you’ve got the wrong amount back. Please contact customer service with your order number and the amount you think you should have received.