Häufig gestellte Fragen

Über den Kauf im E-shop ZLCOPENHAGEN

Vielen Dank für Ihren Besuch und Ihren Einkauf bei uns.

Zahid Latif Copenhagen, ZLCOPENHAGEN, bietet Webseiten-Features für die folgenden Konditionen. Wenn Sie unseren Shop auf www.zlcopenhagen.com besuchen, dann stimmen Sie diesen Geschäftsbedingungen zu. Zu Ihrer eigenen Sicherheit und Schutz sollten Sie diese aufmerksam lesen und verstehen. Alle Produkte, die von ZLCOPENHAGEN gekauft werden, unterfallen einer Liefervereinbarung. Dies bedeutet, dass das Verlustrisiko nach unserer Auslieferung auf den Versandboten übergeht.

 

Ich bin ein neuer Kunde. Wie bestelle ich?

Willkommen bei ZLCOPENHAGEN.

ZLCOPENHAGEN ist ein registriertes dänisches Unternehmen seit 2008, unter VAT 30463463. Urheberrechte © 2017. Alle Rechte vorbehalten. Wenn Sie bereit für die Bezahlung sind, dann klicken Sie “Weiter zur Bezahlung”. Bitte halten Sie die Informationen zur Bank oder Kreditkarte, als auch die Lieferadresse bereit.

Haben Sie einen Katalog?

Leider produziert Zahid Latif Copenhagen über das Ausmaß unserer Seiten keine Kataloge. Neue Produkte werden täglich hinzugefügt. Daher empfehlen wir regelmäßig www.zahidlatif.com zu besuchen, um die neusten Produkte zu sehen.

Haben Sie ein Ladengeschäft?

Nein, wir besitzen kein Ladengeschäft. Wir basieren zu 100% auf das Internet. Wenn Sie aber unseren Ausstellungsraum besuchen möchten, dann können Sie hierfür einen exklusiven Termin vereinbaren.

Kann ich Sie anrufen?

Sie können uns jederzeit gerne unter (+45) 70707666 anrufen. Die Telefonleitungen sind Montags-Freitags 09:00Uhr-15:00Uhr geöffnet. Wir freuen uns von Ihnen zu hören.

Fragen zu einem Produkt

Mein gewünschtes Produkt ist ausverkauft – Bekommen Sie es nachgeliefert?

Unfortunately some products are sold out. Customer service might answer if a specific product will be in stock again. We can only recommend often to have a look at our sites, and also subscribe for our newsletters to receive information regarding new products.

Ich brauche mehr Informationen zu einem spezifischen Produkt.

We write as much info as possible on our products such as size, colour, materials and if the product for example is slimfit. If you need further information then please write to the customer service.

Mein gekauftes Produkt ist nun günstiger – Bezahlen Sie die Differenz zurück?

Unfortunately we are not able refund the difference for customers who have bought a product which later in time. was reduced in price.

Fragen zur Bezahlung

Preise werden in € (EUR) und dänische Kronen (DKK) angezeigt. Alle Preise enthalten die dänische MwSt. von 25%. Zahid Latif Copenhagen besitzt das Recht die Preise zu jedem beliebigen Zeitpunkt zu ändern. Wir bieten keinen steuerfreien Kauf auf Bestellungen, wenn Sie von außerhalb der EU bestellen. Zahid Latif Copenhagen ist nicht für die Bezahlung von Zöllen, Steuern oder Tarifsätzen eines Landes verantwortlich.

Welche Zahlungsmethoden akzeptieren Sie?

  • Wir akzeptieren die folgenden Zahlungsmethoden:
    • Dankort
    • VISA
    • MasterCard
    • Diners Club
    • VISA Electron
    • Maestro
    • American Express
    • PayPal

How to use the credit card?

Pay safely and securely by Epay or by Paypal.

In the payment phase you will receive an overview of the products you have added to the basket and the total price as well.

When you choose „Go to Checkout“, you will be redirected to our secure server where you have to enter the following:

• Credit Cardnumber

• Expiry date

• Control digits

If you don’t fill out these fields correctly then Zahid Latif Copenhagen can’t register your purchase.

After this press button „Accept“ and the amount is reserved. The amount is first withdrawn when we ship your order

from Zahid Latif Copenhagen. You will receive invoice when you receive your order.

Question regarding freight and delivery
Unfortunately it’s not possible to pick up your order from our stock or office.

What is the time of delivery?

Orders are shipped within 1-3 working days from order placement. Exceptions are items to be ordered from the manufacturer, if not in stock. Normal delivery time to addresses in Europe is 5-7 business days after the purchase. The goods are sent by either FedEx, GLS or Post Denmark. All goods are supplied while stocks last. Note: We reserve the right to correct price errors

What do I have to pay for freight?

Zahid Latif Copenhagen ship orders with FedEx, GLS or Post Denmark within EU and with FedEx outside EU. Free shipping for all orders over € 100.

  • Denmark € 5
  • Europe and US € 10
  • Rest of the world € 20

All packages are insured and have a tracking number so the package can be traced. When an order is sent, you will receive an e-mail containing the tracking number for your package. In some cases this may be caught by your junk filter, so please check before contacting us.

Shall I pay customs on the products?

You might have to pay customs if you order is delivered outside the EU. The tariffs you have to pay are different for each country. So if you have doubts then contact your local customs office.

Can you place my package at an agreed place?

No we can’t. We only deliver directly to your address using either FedEx, GLS or Post Denmark.

I have made an order…

Can I change my order?

Only if we have not packed your order. We pack all day so we need your change as soon as possible so we are able to change your order. Call us or email us as soon as possible.

If I am not at home when my package arrives - what happens then?

FedEx,GLS or Post Denmark will place a note in your letterbox and you can afterwards pick it up at your local postal office. We recommend that you put in your work address where there will always be someone to receive it.

I need to change the delivery address on my order.

To change your address of an already shipped order you have to write to customer service – remember to have your order number and the necessary changes ready. Our customer service will get back to you if it’s possible to make the change.

My order is a gift - can I add a card?

Unfortunately it’s not possible to add a card or personal wishes to your order.

Tracking your order

Can I track my order?

Orders sent as parcels will have a track-and-trace number which you can look up at:

www.gls-group.eu

www.fedex.com

www.postdanmark.dk

It might take 36 hours before the parcel is registered.

Return and substitution form

Can I return or change a product at your office or stock?

No it’s not possible to come to our office to return or swap a product. If you want to swap a product we deliver the swapped product to your home address. It’s important that you fill out the return form together with the products you want to swap or else we are not able to change your products.

I need to return a product.

You are always welcome to return products. You can return products 7-14 days after you have received your order. If you regret your purchase – then you have to return the product in the same condition as you received the product. The refund will be transferred to your account within max. 7-14 days since the moment when we receive the product. It can take up to 7-14 days for the return parcel to be accepted and processed by our return stock. You have to pay the return freight for the products returned. It’s important that you write your name, the invoice number and that you want a refund.

I have received a faulty product.

Zahid Latif Copenhagen checks all products for their quality before shipment. However should there anyway be faults in the products then you should return the product as soon as possible. You have to write you name, invoice number and what is the fault with the product when it’s returned. A faulty product will be replaced in 7-14 days from when we have received the product. If we don’t have a replacement then we will refund you money in maximum 14 days from we have received the faulty product. We apply the EU purchase treaty where you have 2 year right to return faulty products. In any case your freight cost will be refunded. Faulty products needs to be returned to: Zahid Latif Copenhagen, Slangerupgade 13 st th, 2200 Copenhagen, Denmark

I'm missing a product from my order.

Unfortunately, errors occur. If you have received your order and there’s missing a product, please contact us at customer service and please include your order number. We will then investigate.

I've got the wrong amount back.

Unfortunately, mistakes happen. If you believe that you’ve got the wrong amount back. Please contact customer service with your order number and the amount you think you should have received.

Contact us

If you have any questions please contact the customer service at info@zahidlatif.com.

Zahid Latif Copenhagen, Slangerupgade 13 st th, 2200 København, Danmark

You are always more than welcome to call us at (+45) 7070 7666.

Lines are open Monday – Friday: 09:00 to 15:00. We look forward to hearing from you.