{"id":22828,"date":"2018-03-13T08:42:32","date_gmt":"2018-03-13T07:42:32","guid":{"rendered":"https:\/\/zlcopenhagen.com\/f-a-q-s\/"},"modified":"2024-03-24T07:50:20","modified_gmt":"2024-03-24T06:50:20","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/zlcopenhagen.com\/es\/preguntas-frecuentes\/","title":{"rendered":"PREGUNTAS FRECUENTES: SOPORTE Y AYUDA"},"content":{"rendered":"<p>[spb_row element_name=&#8221;Row&#8221; wrap_type=&#8221;content-width&#8221; row_bg_type=&#8221;color&#8221; color_row_height=&#8221;content-height&#8221; bg_type=&#8221;cover&#8221; parallax_image_height=&#8221;content-height&#8221; parallax_image_movement=&#8221;fixed&#8221; parallax_image_speed=&#8221;0.5&#8243; bg_video_loop=&#8221;yes&#8221; parallax_video_height=&#8221;window-height&#8221; row_top_style=&#8221;none&#8221; row_bottom_style=&#8221;none&#8221; parallax_video_overlay=&#8221;none&#8221; row_overlay_opacity=&#8221;0&#8243; remove_element_spacing=&#8221;no&#8221; row_col_pos=&#8221;default&#8221; row_expanding=&#8221;no&#8221; row_animation=&#8221;none&#8221; row_animation_delay=&#8221;0&#8243; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;] [spb_text_block element_name=&#8221;About buying at ZLCOPENHAGEN&#8221; animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;0&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<h1>ACERCA DE COMPRAR EN ZLCOPENHAGEN<\/h1>\n<h3>GRACIAS POR VISITARNOS<\/h3>\n<p>Zahid Latif Copenhagen, ZLCOPENHAGEN, proporciona sus servicios de venta on-line en las\u00a0condiciones descritas. Si visita nuestra tienda en www.zlcopenhagen.com, acepta estos\u00a0t\u00e9rminos y condiciones. Por favor t\u00f3mese el tiempo para leer y entender esto\u00a0cuidadosamente por su seguridad. Todos los art\u00edculos comprados en ZLCOPENHAGEN se\u00a0realizan de conformidad con un acuerdo de env\u00edo. Esto significa que el riesgo de p\u00e9rdida y la\u00a0titularidad de dichos art\u00edculos le corresponden a usted a nuestra entrega del producto al\u00a0transportista.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/spb_text_block] [spb_accordion element_name=&#8221;Accordion&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;] [spb_accordion_tab title=&#8221;Soy un nuevo cliente \u00bfC\u00f3mo hago mi pedido?&#8221; accordion_id=&#8221;soy-un-nuevo-cliente&#8211;c-mo-hago-mi-pedido-&#8221; icon=&#8221;&#8221;] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>Bienvenido a ZLCOPENHAGEN. Una empresa registrada en Dinamarca desde 2008, con IVA 30463463. Todos los derechos est\u00e1n reservados. Cuando est\u00e9 listo para proceder con el pago, haga clic en &#8220;Proceder al pago&#8221;. Tenga a mano los detalles del banco o de la tarjeta de cr\u00e9dito, as\u00ed como la direcci\u00f3n de entrega.<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [spb_accordion_tab title=&#8221;Tienen cat\u00e1logo?&#8221; accordion_id=&#8221;tienen-cat-logo-&#8221; icon=&#8221;&#8221;] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>Lamentablemente, ZLCOPENHAGEN no hace cat\u00e1logos sobre el contenido de nuestras\u00a0p\u00e1ginas. Nuevos productos se agregan todos los d\u00edas. Por lo tanto, le recomendamos que\u00a0visite regularmente ZLCOPENHAGEN para ver los \u00faltimos productos.<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [spb_accordion_tab title=&#8221;\u00bfTienen una tienda?&#8221; accordion_id=&#8221;-tienen-una-tienda-&#8221; icon=&#8221;&#8221;] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>No, no tenemos una tienda. Estamos 100% basados \u200b\u200ben internet. Sin embargo, si desea\u00a0visitar nuestra sala de exposici\u00f3n, debe solicitar una visita exclusiva antes.<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [spb_accordion_tab title=&#8221;\u00bfPuedo llamar?&#8221; accordion_id=&#8221;-puedo-llamar-&#8221; icon=&#8221;&#8221;] [spb_text_block element_name=&#8221;Accordion&#8221; animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>Siempre es bienvenido. Puede llamarnos al (+45) 70707666. Las l\u00edneas est\u00e1n abiertas de\u00a0lunes a viernes: de 09:00 a 15:00. Esperamos con inter\u00e9s escuchar sus comentarios y poder\u00a0resolver sus dudas.<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [\/spb_accordion] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;0&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p><strong>Preguntas con respecto a un producto<\/strong><\/p>\n<p>[\/spb_text_block] [spb_accordion element_name=&#8221;Accordion&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;] [spb_accordion_tab title=&#8221;El producto que deseo est\u00e1 agotado, \u00bflo recibir\u00e9 m\u00e1s tarde?&#8221; accordion_id=&#8221;el-producto-que-deseo-est&#8211;agotado&#8212;lo-recibir&#8211;m-s-tarde-&#8221; icon=&#8221;&#8221;] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>Lamentablemente, algunos productos est\u00e1n agotados. El servicio al cliente podr\u00e1\u00a0responder si un producto espec\u00edfico estar\u00e1 disponible de nuevo. Solo podemos recomendar\u00a0visitar de vez en cuando nuestras p\u00e1ginas web, y tambi\u00e9n suscribirse a nuestros boletines\u00a0para recibir informaci\u00f3n actualizada sobre nuevos productos.<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [spb_accordion_tab title=&#8221;Necesito m\u00e1s informaci\u00f3n sobre un producto espec\u00edfico.&#8221; accordion_id=&#8221;necesito-m-s-informaci-n-sobre-un-producto-espec-fico-&#8221; icon=&#8221;&#8221;] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>Detallamos la mayor cantidad de informaci\u00f3n posible sobre nuestros productos, como el\u00a0tama\u00f1o, el color, los materiales y, por ejemplo, si el producto es slimfit. Si necesita m\u00e1s\u00a0informaci\u00f3n, por favor escriba al servicio de atenci\u00f3n al cliente.<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [spb_accordion_tab title=&#8221;El producto que compr\u00e9 ahora es m\u00e1s econ\u00f3mico, \u00bfdevuelven la diferencia?&#8221; accordion_id=&#8221;el-producto-que-compr&#8211;ahora-es-m-s-econ-mico&#8212;devuelven-la-diferencia-&#8221; icon=&#8221;&#8221;] [spb_text_block element_name=&#8221;Accordion&#8221; animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>Lamentablemente, no podemos reembolsar la diferencia a los clientes que compraron un\u00a0producto cuyo precio se redujo posteriormente.<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [\/spb_accordion] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;0&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p><strong>Preguntas con respecto al pago<\/strong><\/p>\n<p>Los precios se muestran en Euros (EUR), Coronas danesas (DKK), Libras esterlinas \u00a3 (GBP) y\u00a0D\u00f3lares estadounidenses $ (USD). Todos los precios incluyen el IVA dan\u00e9s del 25%.\u00a0ZLCOPENHAGEN tiene el derecho de cambiar los precios en cualquier momento. No\u00a0ofrecemos compras libres de impuestos en pedidos si realiza compras fuera de la UE.<\/p>\n<p>ZLCOPENHAGEN no es responsable por el pago de aranceles, impuestos u otros cargos en su\u00a0pa\u00eds.<\/p>\n<p>[\/spb_text_block] [spb_accordion element_name=&#8221;Accordion&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;] [spb_accordion_tab title=&#8221;\u00bfQu\u00e9 m\u00e9todo de pago aceptan?&#8221; accordion_id=&#8221;-qu&#8211;m-todo-de-pago-aceptan-&#8221; icon=&#8221;&#8221;] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>Aceptamos los siguientes m\u00e9todos de pago:<\/p>\n<p>\u2022 Dankort<br \/>\n\u2022 VISA<br \/>\n\u2022 MasterCard<br \/>\n\u2022 Diners Club<br \/>\n\u2022 Visa Electron<\/p>\n<p>\u2022 Maestro<br \/>\n\u2022 American Express<br \/>\n\u2022 PayPal<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [spb_accordion_tab title=&#8221;C\u00f3mo usar la tarjeta de cr\u00e9dito?&#8221; accordion_id=&#8221;c-mo-usar-la-tarjeta-de-cr-dito-&#8221; icon=&#8221;&#8221;] [spb_text_block element_name=&#8221;Accordion&#8221; animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>Pague de forma segura por Epay o por Paypal.<\/p>\n<p>En la fase de pago, recibir\u00e1 una descripci\u00f3n general de los productos que ha agregado a la\u00a0cesta y tambi\u00e9n el precio total.<\/p>\n<p>Cuando elija &#8220;Ir a la caja&#8221;, ser\u00e1 redirigido a nuestro servidor seguro donde debe indicar lo\u00a0siguiente:<br \/>\n\u2022 N\u00famero de tarjeta de cr\u00e9dito<br \/>\n\u2022 Fecha de caducidad<br \/>\n\u2022 D\u00edgitos de control<\/p>\n<p>Si no rellena estos campos correctamente, entonces ZLCOPENHAGEN no puede registrar su compra.<\/p>\n<p>Despu\u00e9s de esto, presione el bot\u00f3n &#8220;Aceptar&#8221; y la cantidad quedar\u00e1 reservada. El cargo se\u00a0efect\u00faa cuando enviamos su pedido.<\/p>\n<p>Recibir\u00e1 una factura de ZLCOPENHAGEN junto con su pedido.<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [\/spb_accordion] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;0&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p><strong>Preguntas con respecto al transporte y la entrega<\/strong><br \/>\nLamentablemente, no es posible retirar su pedido de nuestro almac\u00e9n u oficina.<\/p>\n<p>[\/spb_text_block] [spb_accordion element_name=&#8221;Accordion&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;] [spb_accordion_tab title=&#8221;\u00bfCu\u00e1l es el plazo de entrega?&#8221; accordion_id=&#8221;-cu-l-es-el-plazo-de-entrega-&#8221; icon=&#8221;&#8221;] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>Los pedidos se env\u00edan dentro de 1-3 d\u00edas h\u00e1biles a partir de la colocaci\u00f3n de la orden. Las excepciones son art\u00edculos que se deben pedir al fabricante, si no est\u00e1n en stock. El tiempo normal de entrega a las direcciones en Europa es de 5-7 d\u00edas h\u00e1biles despu\u00e9s de la compra. Los productos son enviados por FedEx, DAO365 o GLS.<\/p>\n<p>Todos los productos se suministran hasta fin de existencias. Nota: Nos reservamos el\u00a0derecho de corregir errores de precio<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [spb_accordion_tab title=&#8221;\u00bfQu\u00e9 debo pagar por el flete?&#8221; accordion_id=&#8221;-qu&#8211;debo-pagar-por-el-flete-&#8221; icon=&#8221;&#8221;] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>ZLCOPENHAGEN env\u00eda pedidos con DAO365 o GLS dentro de Dinamarca, con FedEx dentro y fuera de la UE. Env\u00edo gratuito en todos los pedidos superiores a \u20ac 65\/500 DKK.<\/p>\n<ul>\n<li>\u20ac 3\/25 DKK para DK<\/li>\n<li>\u20ac 9\/50 DKK para Europa y EE. UU<\/li>\n<li>\u20ac 15\/100 DKK Resto del mundo<\/li>\n<\/ul>\n<p>Todos los paquetes est\u00e1n asegurados y tienen un n\u00famero de seguimiento para poder rastrear el paquete. Cuando se env\u00eda un pedido, recibir\u00e1 un correo electr\u00f3nico con el n\u00famero de seguimiento de su paquete. En algunos casos, este correo puede ser clasificado como spam por su filtro de correo, as\u00ed que por favor verifique esta posibilidad antes de contactarnos.<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [spb_accordion_tab title=&#8221;\u00bfDebo pagar gastos de aduana por los productos?&#8221; accordion_id=&#8221;-debo-pagar-gastos-de-aduana-por-los-productos-&#8221; icon=&#8221;&#8221;] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>Es posible que deba pagar en aduana si su pedido se entrega fuera de la UE. Las tarifas quedebe pagar son diferentes para cada pa\u00eds. Entonces, si tiene dudas, comun\u00edquese con la oficina de aduanas local.<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [spb_accordion_tab title=&#8221;\u00bfPueden entregar mi paquete en un lugar diferente al indicado?&#8221; accordion_id=&#8221;-pueden-entregar-mi-paquete-en-un-lugar-diferente-al-indicado-&#8221; icon=&#8221;&#8221;] [spb_text_block element_name=&#8221;Accordion&#8221; animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>No, no podemos. Solo realizamos env\u00edos directos a su direcci\u00f3n mediante FedEx, GLS o\u00a0DAO365.<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [\/spb_accordion] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;0&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p><strong>He hecho un pedido &#8230;<\/strong><\/p>\n<p>[\/spb_text_block] [spb_accordion element_name=&#8221;Accordion&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;] [spb_accordion_tab title=&#8221;\u00bfPuedo cambiar mi orden?&#8221; accordion_id=&#8221;-puedo-cambiar-mi-orden-&#8221; icon=&#8221;&#8221;] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>Solo si no hemos preparado su pedido. Preparamos pedidos todo el d\u00eda, por lo que\u00a0necesitamos su cambio lo antes posible para que podamos cambiar su pedido. Ll\u00e1menos o\u00a0env\u00edenos un correo electr\u00f3nico tan pronto como sea posible.<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [spb_accordion_tab title=&#8221;Si no estoy en casa cuando llega mi paquete, \u00bfqu\u00e9 ocurre entonces?&#8221; accordion_id=&#8221;si-no-estoy-en-casa-cuando-llega-mi-paquete&#8212;qu&#8211;ocurre-entonces-&#8221; icon=&#8221;&#8221;] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>FedEx, DAO365 o GLS colocar\u00e1n una nota en su buz\u00f3n \/ mensaje de texto, y luego usted\u00a0podr\u00e1 recoger el pedido en su oficina postal \/ tienda local indicado por el transportista. Le\u00a0recomendamos que indique la direcci\u00f3n de su trabajo donde siempre habr\u00e1 alguien para\u00a0recibir el pedido.<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [spb_accordion_tab title=&#8221;Necesito cambiar la direcci\u00f3n de entrega en mi pedido.&#8221; accordion_id=&#8221;necesito-cambiar-la-direcci-n-de-entrega-en-mi-pedido-&#8221; icon=&#8221;&#8221;] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>Para cambiar su direcci\u00f3n de una orden ya enviada, debe escribir al servicio de atenci\u00f3n al\u00a0cliente: recuerde que debe tener a mano su n\u00famero de pedido y los cambios necesarios.\u00a0Nuestro servicio de atenci\u00f3n al cliente se comunicar\u00e1 con usted si es posible realizar el\u00a0cambio.<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [spb_accordion_tab title=&#8221;Mi pedido es un regalo. \u00bfPuedo agregar una tarjeta?&#8221; accordion_id=&#8221;mi-pedido-es-un-regalo&#8212;puedo-agregar-una-tarjeta-&#8221; icon=&#8221;&#8221;] [spb_text_block element_name=&#8221;Accordion&#8221; animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>Desafortunadamente no es posible agregar una tarjeta o deseos personales a su pedido.<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [\/spb_accordion] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;0&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p><strong>Seguimiento de su pedido<\/strong><\/p>\n<p>[\/spb_text_block] [spb_accordion element_name=&#8221;Accordion&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;] [spb_accordion_tab title=&#8221;\u00bfPuedo rastrear mi pedido?&#8221; accordion_id=&#8221;-puedo-rastrear-mi-pedido-&#8221; icon=&#8221;&#8221;] [spb_text_block element_name=&#8221;Accordion&#8221; animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>Los pedidos enviados como paquetes tendr\u00e1n un n\u00famero de seguimiento y rastreo que\u00a0puede consultar:<\/p>\n<p><a href=\"https:\/\/www.gls-group.eu\" target=\"_blank\" rel=\"noopener\">www.gls-group.eu<\/a><\/p>\n<p><a href=\"https:\/\/www.fedex.com\/\" target=\"_blank\" rel=\"noopener\">www.fedex.com<\/a><\/p>\n<p><a href=\"http:\/\/www.dao.as\/\" target=\"_blank\" rel=\"noopener\">www.dao.as\/<\/a><\/p>\n<p>Pueden pasar 36 horas antes de que se registre el paquete.<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [\/spb_accordion] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;0&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p><strong>Formulario de devoluci\u00f3n y sustituci\u00f3n<\/strong><\/p>\n<p>[\/spb_text_block] [spb_accordion element_name=&#8221;Accordion&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;] [spb_accordion_tab title=&#8221;\u00bfPuedo devolver o cambiar un producto en su oficina o almac\u00e9n?&#8221; accordion_id=&#8221;-puedo-devolver-o-cambiar-un-producto-en-su-oficina-o-almac-n-&#8221; icon=&#8221;&#8221;] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>No, no es posible venir a nuestra oficina para devolver o cambiar un producto. Si desea cambiar un producto, entregamos el producto intercambiado a su domicilio. Es importante que complete el formulario de devoluci\u00f3n junto con los productos que desea cambiar o, de lo contrario, no podremos cambiar sus productos.<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [spb_accordion_tab title=&#8221;Necesito devolver un producto.&#8221; accordion_id=&#8221;necesito-devolver-un-producto-&#8221; icon=&#8221;&#8221;] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>Siempre puede devolver productos. Puede devolver los productos 30 d\u00edas despu\u00e9s de haber recibido su pedido. Si lamenta su compra, debe devolver el producto en las mismas condiciones en que recibi\u00f3 el producto. El reembolso se transferir\u00e1 a su cuenta dentro de un m\u00e1ximo de 7-14 d\u00edas desde el momento en que recibamos el producto. El stock de<br \/>\ndevoluci\u00f3n puede demorar entre 7 y 14 d\u00edas que el paquete de devoluci\u00f3n sea aceptado y procesado. Debe pagar el flete de devoluci\u00f3n de los productos devueltos. Es importante que escriba su nombre, el n\u00famero de factura y que desea un reembolso.<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [spb_accordion_tab title=&#8221;He recibido un producto defectuoso.&#8221; accordion_id=&#8221;he-recibido-un-producto-defectuoso-&#8221; icon=&#8221;&#8221;] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>ZLCOPENHAGEN comprueba la calidad de todos los productos antes del env\u00edo. Sin embargo,\u00a0si hubiera alg\u00fan fallo en los productos, deber\u00eda devolver el producto lo antes posible.<\/p>\n<p>Debe escribir su nombre, n\u00famero de factura y cu\u00e1l es el fallo del producto cuando se devuelve. Un producto defectuoso ser\u00e1 reemplazado en 7 a 14 d\u00edas desde que recibamos el producto. Si no tenemos el mismo producto para reemplazar entonces le devolveremos su dinero en un m\u00e1ximo de 14 d\u00edas a partir de que hayamos recibido el producto defectuoso.<br \/>\nAplicamos el tratado de compra de la UE en el que tiene derecho a 2 a\u00f1os para devolver productos defectuosos. En cualquier caso, se reembolsar\u00e1 el costo de su flete. Losproductos defectuosos deben devolverse a:<\/p>\n<p><strong>Zahid Latif Copenhague<\/strong><\/p>\n<p>Godthaabsvaenget 9, 2\u00ba<\/p>\n<p>2000 Frederiksberg, Dinamarca<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [spb_accordion_tab title=&#8221;Me falta un producto de mi pedido.&#8221; accordion_id=&#8221;me-falta-un-producto-de-mi-pedido-&#8221; icon=&#8221;&#8221;] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>Lamentablemente, ocurren errores. Si recibi\u00f3 su pedido y le falta un producto, cont\u00e1ctenos\u00a0al servicio de atenci\u00f3n al cliente e incluya su n\u00famero de pedido. R\u00e1pidamente investigaremos que ha ocurrido.<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [spb_accordion_tab title=&#8221;He recuperado la cantidad incorrecta.&#8221; accordion_id=&#8221;he-recuperado-la-cantidad-incorrecta-&#8221; icon=&#8221;&#8221;] [spb_text_block element_name=&#8221;Accordion&#8221; animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;4&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;padding-top: 4px;padding-bottom: 4px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<p>Lamentablemente, los errores suceden. Si cree que ha recuperado la cantidad incorrecta.\u00a0Por favor, p\u00f3ngase en contacto con el servicio al cliente con su n\u00famero de pedido y el importe que cree que deber\u00eda haber recibido.<\/p>\n<p>[\/spb_text_block] [\/spb_accordion_tab] [\/spb_accordion] [spb_text_block animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;0&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;]<\/p>\n<h3>CONT\u00c1CTENOS<\/h3>\n<p>Si tiene alguna pregunta, p\u00f3ngase en contacto con <a href=\"https:\/\/zlcopenhagen.com\/es\/atencion-al-cliente\/\" target=\"_blank\" rel=\"noopener\">el servicio de atenci\u00f3n al cliente<\/a> en info@zlcopenhagen.com<\/p>\n<p>ZLCOPENHAGEN, Godthaabsvaenget 9, 2 \u00b0, 2000 Frederiksberg \/ Copenhague, Dinamarca<\/p>\n<p>Siempre es bienvenido. Puede llamarnos al (+45) 7070 7666<\/p>\n<p>Las l\u00edneas est\u00e1n abiertas de lunes a viernes: de 09:00 a 15:00. Esperamos con inter\u00e9s\u00a0escuchar sus comentarios y poder resolver sus dudas.<\/p>\n<p>[\/spb_text_block] [\/spb_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[spb_row element_name=&#8221;Row&#8221; wrap_type=&#8221;content-width&#8221; row_bg_type=&#8221;color&#8221; color_row_height=&#8221;content-height&#8221; bg_type=&#8221;cover&#8221; parallax_image_height=&#8221;content-height&#8221; parallax_image_movement=&#8221;fixed&#8221; parallax_image_speed=&#8221;0.5&#8243; bg_video_loop=&#8221;yes&#8221; parallax_video_height=&#8221;window-height&#8221; row_top_style=&#8221;none&#8221; row_bottom_style=&#8221;none&#8221; parallax_video_overlay=&#8221;none&#8221; row_overlay_opacity=&#8221;0&#8243; remove_element_spacing=&#8221;no&#8221; row_col_pos=&#8221;default&#8221; row_expanding=&#8221;no&#8221; row_animation=&#8221;none&#8221; row_animation_delay=&#8221;0&#8243; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;] [spb_text_block element_name=&#8221;About buying at ZLCOPENHAGEN&#8221; animation=&#8221;none&#8221; animation_delay=&#8221;0&#8243; simplified_controls=&#8221;yes&#8221; custom_css_percentage=&#8221;no&#8221; padding_vertical=&#8221;0&#8243; padding_horizontal=&#8221;0&#8243; margin_vertical=&#8221;0&#8243; custom_css=&#8221;margin-top: 0px;margin-bottom: 0px;&#8221; border_size=&#8221;0&#8243; border_styling_global=&#8221;default&#8221; width=&#8221;1\/1&#8243; el_position=&#8221;first last&#8221;] ACERCA DE COMPRAR EN ZLCOPENHAGEN GRACIAS POR VISITARNOS Zahid Latif Copenhagen, ZLCOPENHAGEN, proporciona sus servicios de venta [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":32011,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22828","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Preguntas Frecuentes | Ayuda y Soporte 24\/7<\/title>\n<meta name=\"description\" content=\"Preguntas Frecuentes resueltas: encuentra soluciones r\u00e1pidas y acceso a soporte confiable. 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