CUSTOMER SERVICE, WHERE YOU COME FIRST
SHIPPING & DELIVERY TAILORED FOR YOU
Customer service is the heart of ZLCOPENHAGEN. From the moment you place your order, you’re in good hands. Here at ZLCOPENHAGEN, we’re all about making your shopping experience as smooth and personal as possible. Once you’ve found your perfect items and placed your order, leave the rest to us. We’ll have your order on its way within 1-3 working days, packing it carefully and sending it off to join you. If your chosen treasures aren’t in stock, we’ll reach out and keep you in the loop. For our European friends, expect your new finds to arrive within 7-10 business days, delivered safely by FedEx, GLS, or DAO365. We’re always stocked up, but just in case, we’ll let you know if something’s running low.
We’re only human, so if a price sneaks past us, we’ve got it covered and will make any necessary corrections.
PRIVACY & SECURITY: OUR PROMISE TO YOU
At ZLCOPENHAGEN, customer help isn’t just a service; it’s our pledge to you. Your trust means everything to us. That’s why, at ZLCOPENHAGEN, protecting your privacy isn’t just policy – it’s our promise. When you share your details with us, whether it’s for your first order or your fiftieth, they’re guarded as if they were our own. From billing to shipping, your information is shielded behind your username and password, fortified further by our iron-clad security measures.
We embrace SSL (Secure Sockets Layer) technology, ensuring every bit of your data is encrypted and secure, making every visit to our website a worry-free experience. As we evolve, our privacy policy might too, but only to keep improving your safety and satisfaction. So, take a moment to check our F.A.Q. page for updates, ensuring we’re always on the same page.
At ZLCOPENHAGEN, we’re not just about selling – we’re about serving. Serving you with not just products, but also the peace of mind that comes with top-notch customer service and support.
RETURNS & REPLACEMENTS
You are always welcome to return products. You can return products 14 days after you have received your order. If you regret your purchase – then you have to return the product in the same condition as you received the product. All returns must be sent via FedEx, GLS, DAO365, registered mail, or any other delivery service that can track a package, and requires our signature upon delivery. Note that the customer is responsible for all shipping costs associated with exchanges unless we have sent an incorrect size, an incorrect, or damaged item.
The refund will be transferred to your account within max. 7 days since the moment when we receive the product. It can take up to 14 days for the return parcel to be accepted and processed by our return stock. You have to pay the return freight for the products returned. It’s important that you fill out the return form together with the products you want to swap or else we are not able to change your products. You must write your name, the invoice number and that you want a refund. For further info please see our customer service F.A.Q.
ORDERING
We know that you hate spending too many hours behind the screen or struggling with a website that teases. Therefore we have created a page that is easy, simple, and manageable.
When you want to buy an item, simply click on the desired item and click “Add Cart”. Continue until you have finished shopping. When you want to pay for your order, simply click on the shopping cart. All of your items are now gathered there, inside the cart you can also increase the number of items or delete an item. Finally, click on the “Pay” button and fill in your card details and payment information.
PAYMENT, PRICING & PROMOTIONS
We accept the following payment methods: Visa, MasterCard, PayPal, etc. We reserve the right to change prices continuously. The campaigns run throughout the month, however, we can not guarantee that all items will be available all the time. Prices are shown in € (EUR), Danish Krone (DKK), British Pound (GBP), and US Dollar (USD).
All prices include Danish VAT of 25%.
VIEWING ORDERS
By logging in with your username and password, you can always see the past and current orders. If you have questions about your order, please do not hesitate to contact customer service. To change your current order, please contact customer service immediately because the order cannot be changed if it’s has been shipped.
UPDATING ACCOUNT INFORMATION
To update your account information, you must first log in. Then go to “My Account” and change the information you want. Remember to save the changes.
INTERNATIONAL SHIPPING
If you reside outside Denmark/ EU please contact us for more information on how the shipment will take place. We should also note that it is your own responsibility to examine the current provisions regarding the individual tariff rules. ZLCOPENHAGEN can not be held responsible for any additional duties or taxes that may be imposed by individual countries.
TRUSTED & CERTIFIED
We are proud to be recognized by Webshop Mærket, a Danish certification for approved online shops, ensuring our commitment to safe and trustworthy e-commerce practices. Additionally, we are VAT registered under the number 30463463, underscoring our adherence to regulatory standards and fiscal responsibilities.
